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productsWhat are the candles made out of?Our candles are made with a coconut-soy wax blend.aboutWhat is Everlore Hollow?Everlore Hollow is a serialized fantasy story experience told across twelve collectible printed episodes, with candles, teas, artifacts, and other story-linked elements tied to each episode.shippingWhere do you ship?We currently ship within the United States, including PO boxes and APO/FPO addresses. International shipping is not currently available.storyHow long is the story?Echoes of the Crucible is a finite story told across twelve episodes and ends after Episode XII.productsWhat is included in a standard episode experience?A standard episode experience includes the next printed episode, one of the two candles and one of the two teas developed for that episode, story-timed artifacts, story-linked surprise gifts, and any digital material included by the customer's active offer. Exact order contents can vary by offer and paid add-ons.ordersHow can I confirm exactly what should be in my box?Exact contents can vary by offer, episode, and paid add-ons. Choose Order or delivery and provide your account or order details so support can check the order-specific packing manifest.safetyCan you guarantee that a tea is safe for my allergy?No. We can report the recorded ingredients and declared safety labels, but we cannot give medical advice or guarantee that a tea is safe. Allergy, interaction, pregnancy, medication, or severe-reaction questions need human review.shippingWhat should I use to check delivery status?Use the carrier's tracking record for live transit and delivery status. An internal order status or a created label does not prove that the carrier has delivered the package.shippingCan I change my shipping address?Contact the team as soon as possible. A future shipping address can be updated before its label is created; after the carrier has the package, rerouting may not be possible. The change is not complete until support confirms it succeeded.accountHow do I rejoin the Everlore Hollow Discord server?If your Discord account is already linked but you are not currently in the server, open Profile, choose Discord, and select Rejoin Discord Server.
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