Privacy Policy

Everlore Hollow (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at everlorehollow.com and purchase our products and subscription boxes.

By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our site.

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order or create an account.
• Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card number on our servers.
• Order Information: Products purchased, subscription plans, order history, and gift purchases.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, and device information.
• Communications: Messages you send through our chat support or email correspondence.

We use the information we collect to:

• Process and fulfill your orders and subscriptions
• Send shipping confirmations and order updates
• Manage your account and subscription preferences
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and product offerings
• Prevent fraud and ensure site security
• Comply with legal obligations

We send two distinct categories of messages, governed by different consent rules:

• Transactional messages (order confirmations, shipping updates, payment receipts, renewal notices, customer support replies, and account or subscription updates) are sent under contract necessity to all subscribers at the email and phone number on file. You will continue to receive these messages while your subscription is active even if you opt out of marketing.
• Marketing messages (new episode announcements, sales, restocks, lore drops) are sent only to subscribers who have affirmatively opted in. Email marketing and SMS marketing are separate consents — opting in to one does not opt you in to the other.

You can opt out of marketing email at any time by clicking the unsubscribe link in any marketing email we send. You can opt out of marketing SMS at any time by replying STOP to any marketing text message you receive from us.

For full details about our SMS program, including message frequency, supported carriers, and how to manage your subscription via text, see our SMS Terms.

We work with trusted third-party services to operate our business. These include:

• Stripe:For secure payment processing. Stripe’s privacy policy governs how they handle your payment data.
• Shipping Carriers: We share your shipping address with carriers to deliver your orders.
• Analytics Providers: We use analytics tools (such as Meta Pixel) to understand site usage and improve our marketing. These tools may collect anonymized browsing data.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes.

We offer the option to sign in or create an account using Facebook Login (Meta OAuth). When you authenticate through Facebook, we may receive the following information from your Facebook profile, depending on your Facebook privacy settings:

• Public Profile Information: Your name, profile picture, and Facebook user ID.
• Email Address: The email address associated with your Facebook account.

We use data received through Facebook Login to:

• Create and manage your Everlore Hollow account
• Personalize your experience on our website
• Send order confirmations and subscription updates to your email

We do not post to your Facebook timeline, access your friends list, or collect any Facebook data beyond what is listed above without your explicit consent.

In accordance with Meta Platform Terms, we commit to the following regarding any data obtained through Facebook Login:

• We will not sell, license, or purchase any data obtained from Facebook to or from any third parties.
• We will not use Facebook data for any purpose other than providing and improving our services as described in this policy.
• We will not transfer Facebook data to any ad network, data broker, or other advertising or monetization-related service.
• We will not use Facebook data to build or augment user profiles for third parties.
• If we are unable to keep Facebook data secure, we will promptly notify affected users and Meta.

You may request deletion of all data we received through Facebook Login at any time. To do so, you can:

• From Facebook:Go to your Facebook Settings → Apps and Websites, find Everlore Hollow, and click “Remove.” This will send us a data deletion request automatically.
• Contact Us Directly: Email support@everlorehollow.com with the subject “Facebook Data Deletion Request” and we will delete all Facebook-sourced data associated with your account within 30 days.

Upon receiving a deletion request, we will remove all data obtained through Facebook Login from our systems. Please note that this may result in the removal of your account if Facebook Login was your sole authentication method. Data that was independently collected (such as order history) may be retained as described in the Data Retention section of this policy.

Our website uses cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for the website to function, such as maintaining your shopping cart.
• Analytics Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmitted to and from our website. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your subscription, complying with legal obligations, resolving disputes, and enforcing our agreements.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications
• Request data portability

To exercise any of these rights, please contact us at support@everlorehollow.com.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, please contact us at support@everlorehollow.com.