Gifts
What if a gift needs correcting or refunding?
Contact our team for a wrong email, a code problem, a duplicate story or a refund request. Approved gift refunds return to the original purchaser’s payment method.
Updated October 16, 2026
If an email is wrong or missing, a code reports that it is expired or already redeemed, or you cannot find the gift, send the team the purchaser’s email and order reference. Keep the gift link and code private: anyone with the link can redeem it.
If the recipient already receives Echoes of the Crucible, ask the team before buying or redeeming another gift. They can check the situation; do not assume a new gift will automatically extend an existing subscription, skip duplicates or become store credit.
An unredeemed gift may be canceled for a full refund. A new gift that has been redeemed may also be canceled and fully refunded before its first shipment leaves us.
After the first shipment arrives, the 30-day guarantee requires every physical item received to be returned in original condition, with return postage paid by the customer. Earlier gifts keep their original terms.
An approved refund goes to the original purchaser, rather than the recipient. A full refund cancels remaining gift shipments and removes the digital access included with that gift. Contact the team for return instructions and to confirm exactly what has been canceled or refunded.